Return claims should be sent to:
Loss of Access:
The Customer shall have no claim against Talk Away in respect of loss of access through technical downtime and servicing, whether such claim lies in contract, tort or otherwise (including negligence) for any loss or damage howsoever arising.
No refunds will be given in any manner, if Customer:
- Changes their mind after placing an order;
- Thinks the phone or service purchased is unsuitable for any reason, other than short comings of the original offer;
- Thinks the price is unfair.
- Wireless Pin numbers and minutes are non-refundable per carrier policy
Method of Refund:
- Refunds will be made to the original purchaser only.
- All moneys will be refunded to the account holder by the same method the original payment was made.
Information required in claim:
- In order for a refund to be made, Customer must provide valid and correct email address or mailing address to Talk Away.
- Customer must provide original credit card details (if applicable) for refund to be successful
- Talk Away will not be liable for any claims of non-receipt of services, or non-receipt of a refund claim, that was a result of an incorrect email address or mailing address provided by the customer to Talk Away.
Time-frame for executing refunds:
Claims must be lodged by email within 48 hours of purchase.
Successful refund claims will be executed by Talk Away within 14 days of receipt and confirmation of a valid refund claim.
Bank clearance times are in addition to this time-frame and cannot be controlled or estimated by Talk Away.
Fraudulent Credit Card charges, or fraudulent claims:
All requests to negate charges will be investigated by our technical department and legal department. If customer makes a fraudulent claim of un-authorized card usage, we will report this to the credit card services. This report may result in cancellation fo customer's card services, put negative information on customer's credit report, and create possible criminal charges that may be filed against the customer.
Cancellation Charges:
A cancellation charge of $20 will be applied to Wireless orders that have been cancelled within and up to 24 hours after the order has been placed and processed. This charge may be waived on the conditions of the order, and after assessment by management. This charge exists to cover order processing and other costs incurred.
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