Return claims should
be sent to:
Loss of Access:
The Customer shall have no claim
against Talk Away in respect of loss
of access through technical downtime and
servicing, whether such claim lies in contract,
tort or otherwise (including negligence) for any
loss or damage howsoever arising.
No refunds will be given in any
manner, if Customer:
- Changes their mind after placing an
order;
- Thinks the phone or service
purchased is unsuitable for any reason,
other than short comings of the original
offer;
- Thinks the price is unfair.
Method of
Refund:
- Refunds will be made to the original
purchaser only.
- All moneys will be refunded to the
account holder by the same method the original
payment was made.
Information required in
claim:
- In order for a refund to be made,
Customer must provide valid and correct email
address or mailing address to Talk Away.
- Customer must provide original credit
card details (if applicable) for refund to be
successful
- Talk Away will not be liable
for any claims of non-receipt of services, or
non-receipt of a refund claim, that was a result
of an incorrect email address or mailing address
provided by the customer to Talk Away.
Time-frame for executing
refunds:
Claims must be lodged by email within
48 hours of purchase.
Successful refund claims will be executed
by Talk Away within 14 days of
receipt and confirmation of a valid refund
claim.
Bank clearance times are in addition to
this time-frame and cannot be controlled or
estimated by Talk Away.
Fraudulent Credit Card charges,
or fraudulent claims:
All requests to negate charges will be
investigated by our technical department and
legal department. If customer makes a fraudulent
claim of un-authorized card usage, we will
report this to the credit card services. This
report may result in cancellation fo customer's
card services, put negative information on
customer's credit report, and create possible
criminal charges that may be filed against the
customer.
Cancellation
Charges:
A cancellation charge of $20 will be
applied to Wireless orders that have been
cancelled within and up to 24 hours after the
order has been placed and processed. This charge
may be waived on the conditions of the order,
and after assessment by management. This charge
exists to cover order processing and other costs
incurred.
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